Our Service

Planning the next cut

I’m Adrian Waithe, the other half of the Waithe team. While Sammy comes up with the ideas, it usually falls to me to figure out the details. I’m the one who works with the nuts and bolts of our operation. When I worked in New York, a mentor of mine always used to say : “talk minus action = zero”.

That has always stuck with me, and we’ve realized that in order to live up to our goal of placing service at the heart of everything we do, we really have to live it. Our day to day operations have to show how we take this seriously.

When I worked in New York,
a mentor of mine always used
to say: “talk minus action = zero”

Elisa Cherubini, Administration

Hi I’m Elisa, and I am a local to the area, born on the hillside town of Pitigliano. I studied foreign languages and accounting, which took me across Europe and to London.

I returned to Italy a few years ago, and the international character of this company is what drew me to join the team.

As Adrian says, service is at the heart of what we do here at Saturnia. I coordinate all departments to ensure that we have an order delivery system that is transparent and responsive, with our focus on you, our customer. We want to make sure that when you place an order with us, you don’t have to worry. That peace of mind is Our Guarantee.


Our Order Delivery Process

Service at the heart of what we do

We have created an Order Delivery Team that handles all aspects of your order from inception to delivery and beyond. This is anchored in the 3 roles representing each part of the delivery process: Our Product Delivery Manager, Sabrina, our Production Under Boss (PUB), Simone, and our Customer Service Manager Anderson. Sabrina, Simone and Anderson campion the interests of their respective interests in a single team to ensure that all relative priorities are recognised – sales, production and the customer respectively.

We want to make sure that when you place an order with us, you don’t have to worry.

Meet this Triage and understand their commitment to our Saturnia Difference.

sabrina

Sabrina Pifferi, Product Delivery Manager

Ciao, I am Sabrina. I am the Product Delivery Manager, as well as the sales manager for Italy. I'm responsible for ensuring that orders are delivered on time and to maintain our quality standards.

Originally from the medieval hill city of Pitigliano in Tuscany, I studied accountancy and began work in a local accounting firm. However, a chance job offer meant that I entered the natural stone business 15 years ago when I took a job with the Saturnia quarry and have stayed there ever since. Having spent 15 years with this material, I know the quarry inside and out and I use this information to best serve our customers by ensuring that whatever we send to them is the finest examples of what we have.

Quality control is central to our ethos

Having spent 15 years with this material, I know the quarry inside and out

I am also an expert on commercial projects having worked for many years delivering some special and highly prestigious works for our clients.

I have always stayed on with this quarry through thick and thin, because I have a passion for our beautiful stone here and I am proud to be part of the wonderful team. All of us live locally in the area and have been together as a part of this place for many years. My experience with stone, attention to detail and above all my passion for the work helps me to ensure that Saturnia will move from strength to strength.

Simone Raffaelli, Production Under Boss

Welcome to Saturnia, I’m Simone Raffaelli and I am the Production Under Boss of the Saturnia Quarry. I am responsible for our production teams and ensure not only that we find and excavate the requisite quantities of stone for our customers but that we respect the land and nature around us in appropriately replenishing our property at Saturnia.

What is important to me, and to all of us here at Saturnia, is that the land is respected and that we preserve this place for our future generations. To that end, we extract the stone following a carefully managed extraction plan which is monitored for environmental impact as well as the safety of our workforce and the future of the quarry.

All Workers

Anderson Silva, Account Manager & Head of Sales Support

Boa Tarde and welcome. I am Anderson Silva and I am the Account Manager & Head of our Sales Support team here. I was born in São Paulo, Brazil and spent nearly 10 years in sales and customer relationships manager in Brazil, which has taken me to such diverse and challenging parts of the world as the Ukraine and South Korea.

I always seek out roles which give me the opportunity to learn new skills and push myself. This is the reason why I joined Saturnia. I love the local culture and the traditions of the natural stone industry in Italy, but it is the serious and incredibly competent management team which made STI a place I knew I wanted to be.

I’ve always loved a challenge, and Saturnia Travertini Italia is one of the biggest challenges I've had in my life. Delivering a fantastic customer experience is what motivates me, and I feel that my commitment to customer and company, and my desire to always find a solution is what helps set our company apart.